Hotline: 1.866.766.2394

Customer Service

Return Policy on all Snow Strollers

If you are not satisfied with your purchase please take advantage of our "Money Back Guarantee" Return Policy.
If you are not fully satisfied within 30 days of the delivery date, please return your order to us. Contact our dedicated Customer Service and they will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.
Our "Money Back Guarantee" is meant to make your shopping experience enjoyable, convenient and risk-free. You may return any item for a full refund of the purchase price less any shipping charges.
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with scratches and other indications that it has been heavily used.
Return shipping costs are your responsibility unless the item is damaged or defective.
We love satisfied customers so if you have any questions about this policy, please feel free to contact us via our toll-free number 1-866-766-2394 or by e-mail at info@snowstroller.ca.
Note: Shipping charges cannot be refunded.
Please allow us 5 business days once we have received your return to process and credit your credit card.

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will arrange a replacement with a new unit completely at our expense.
Please note that we are not able to express ship replacement units.
We work hard to make your shopping experience an enjoyable one.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 48 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.
All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order

If you have placed an order and would like to cancel it, please contact Customer Service within one business day of placing your order to cancel it free of charge.