Hotline: 1.866.766.2394

FAQ

I have two kids. Is there an alternative to your Twin model?

Double strollers with wheels can be very expensive. Some very smart people came up with a way to link two umbrella strollers together. A good example of such product is Munchkin Stroller Links available at your local Babies'R'Us. Same or similar product may be used to link two Snow Strollers side by side.


What are the weight and age limits for the Snow Stroller?

Every Snow Stroller is tested at the factory to carry 50 kg (110 lbs) of weight without incurring any structural damages or bending. The recommended kid's age is between 1 and 3 years old. However, at parent's discretion, the Deluxe models may be used to transport babies as young as 8 months old.
 

How difficult is it to get over the melted spots on a sidewalk or to cross a street?

Just step on the rear of the runner to lift the front of the sled onto a curb. Because the Snow Stroller frame is constructed of lightweight steel tubing, the Snow Stroller is very easy to maneuver.
The runners curve upwards at both the front and rear. While the Snow Stroller is meant to be pushed, you can also easily pull it through sections of the sidewalk or street that have no snow coverage – note that you will get some traction on asphalt.

What is your 100% satisfaction guarantee?

Our 100% satisfaction guarantee means that if you try the product and are not completely satisfied with it, you may return it for a full refund (excluding shipping charges) within the first 30 days from the day the product was delivered to you. The product must be in resalable condition as per our Return Policy

I lost my Snow Stroller's manual. Where can I get an extra one?

You can download the user manual from our site. You will need Acrobat Reader to open it.


How fast can you ship my order after I make the payment?

We will do our best to ship your order within 1 business day from the moment your order and payment is received. You will get a shipping confirmation email from us after your order is shipped.

Is the product certified by CSA International?

We have contacted CSA International requesting product safety certification. Unfortunately, the product cannot be certified under current CSA standards. The full text of the reply is below:

Current CSA standards are not enough to formulate a program for your snow sled.

It is with regret that CSA cannot proceed with the certification of your product with the limited requirements that we have at this time.

We would like to thank you for your interest with CSA.

Best Regards,

CSA International

 
Snow Stroller Canada considers the safety of your children our top priority. That is why there is a meticulous testing process in place at our manufacturing facility to ensure that every batch of product is tested for safety and quality. Please read an extract from the Technical Specifications used during the manufacturing of Snow Strollers to learn about our testing and acceptance processes.